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UCT Student Support Services

This page below lists some of the many support services available to you as a UCT student.

For further services and resources, including useful administrative links, please see:

Undergraduate Online Resources

Postgraduate Online Resources and Postgraduate Hub

UCT cares

UCT Cares

UCT Central Advising and and Referral System (UCT CARES) is an initiative of Academic Advising at UCT. CARES provides the campus community with a central point of contact for the information and services they need. Email uctcares@uct.ac.za to get help or referral to help. We now also have faculty specific services each with their own helpdesk. 

One of our Peer Advisors will either provide you with the relevant information or refer you to the relevant department or unit.

You can also connect directly to the UCT Chatbot by adding +27 87 240 6965 to your WhatsApp contacts. Type “hi” to start chatting.

Student wellness

Student Wellness

Contact Student Wellness should you require a medical consultation, including COVID-19 related medical queries or counselling support. Accredited Health Professionals are available. Book online to make an appointment for consultation during office hours. UCT Student Wellness Service contact details: 021 650 1020/1017, Triage 021 650 5620 or 021 650 1271 (after hours).

The SWS UCT Student Care Line is a 24-hour counselling service collaborating with SADAG. Phone 0800 242 526 send an SMS to 31393, someone will phone you back. ICAS on-the-go Crisis App. code UNI003

 

ICTS

ICTS

ICTS supports your learning experience at UCT.

This handy  Learning Guide will answer most of your questions and give you valuable tech tips. If you need more help, see page 4 of the guide for different channels where you can reach ICTS.

For a detailed overview of all the ICT services available to you on and off campus, please view the ICT guide for students , which is also accessible at https://icts.uct.ac.za > About ICTS > Publications & Reports under the See also section. You can also check that you’ve got your ICT sorted for the year, using our digital checklist . Additionally, view the Student Computing webpage for more information.

Your two main points of contact with ICTS will be via the student lab administrators or the staff at our located on Cissie Gool Plaza. You can also follow us on and .

Libraries

Libraries

UCT Libraries is your information partner! We are here to support you as you embark upon your learning journey:

Visit Library Orientation to get started. 

For more information, have a look at the UCT Libraries Amathuba site.

Career

Career Services

Been accepted into your degree of first choice but unsure what your related career options are? Unhappy with the degree you have chosen? Or maybe you were accepted into a degree that was not your first choice? Our Career Development Consultants can help!

  • First Years: To book a virtual or phone appointment email us at careers.service@uct.ac.za or phone 021 650 2497/8. From mid-March you will have access to MyCareer, a portal exclusively for UCT students. There you can book attendance at career events, download resources or search for vac work and internships.
  • Returning students: Connect with us via MyCareer
Writing Centre

Writing Centre

The Writing Centre is a dynamic support centre, created to provide walk-in, one-on-one consultancy service for all students and staff. Students can make an online booking and upload their documentation. To access the Writing Centre:

  • Register an account on UCT.mywconline.com
  • Login using your UCT e-mail and password and select the Writing Centre 2023 under ‘Available Schedules. If you are a health sciences student please select Health Sciences 2023
  • Book your time-slot!

For more information, have a look at the FAQ page and our Writing Centre Amathuba site with information.

Survivor support

Survivor Support

If you need assistance following a rape, sexual assault or domestic violence please call, SMS, WhatsApp or miss call the 24 hour standby number: 072 393 7824. The Office for Inclusivity and Change has also created an online survivor support groups. More information is available on the OIC website.

Career

Disability Services

Students with disabilities that are visible or invisible, long-term or temporary; and those with Specific Learning Disabilities or Mental Health Concerns can contact the Disability Service via email on disabilityservice@uct.ac.za or engage with us on social media: