UCT Student Support

This page below lists some of the many support services available to you as a UCT student.

If you have questions about COVID-19 please Refer to UCT’s Frequently Asked Questions on COVID-19.

For further services and resources, including useful administrative links, please see:

Undergraduate Online Resources

Postgraduate Online Resources and Postgraduate Hub

 

 

UCT cares Student wellness Survivor support Disability services
UCT Central Advising and and Referral System (UCT CARES) is an initiative of Academic Advising@UCT. CARES provides the campus community with a central point of contact for the information and services they need. Email uctcares@uct.ac.za to get help or referral to help. We now also have faculty specific services each with their own helpdesk. 

One of our Peer Advisors will either provide you with the relevant information or refer you to the relevant department or unit.

You can also connect directly to the CARES chatbot by adding +27 87 240 6965 to your whatsapp contacts. Type “hi” to start chatting.

Contact Student Wellness should you require a medical consultation, including COVID-19 related medical queries or counselling support. Accredited Health Professionals are available. Book online to make an appointment for consultation during office hours. UCT Student Wellness Service contact details: 021 650 1020/1017, Triage 021 650 5620 or 021 650 1271 (after hours). The SWS UCT Student Care Line is a 24-hour counselling service collaborating with SADAG. Phone 0800 242 526 send an SMS to 31393, someone will phone you back. ICAS on-the-go Crisis App. code UNI003

 

If you need assistance following a rape, sexual assault or domestic violence please call, SMS, WhatsApp or miss call the 24 hour standby number: 072 393 7824. The Office for Inclusivity and Change has also created an online survivor support groups. More information is available on the OIC website.

Students with disabilities that are visible or invisible, long-term or temporary; and those with Specific Learning Disabilities or Mental Health Concerns can contact the Disability Service  via email on disabilityservice@uct.ac.za or engage with us on social media:

ICTS Libraries Careers Writing centre
ICTS supports your remote learning experience.
  • This handy Physically Distanced Learning Guide will answer most of your questions and give you valuable tech tips. If you need more help, see page 4 of the guide for different channels where you can reach ICTS.
  • If you’re back on campus then view our complete ICT guide for students at www.icts.uct.ac.za/publications_reports. The guide provides an overview of all the ICT services available to you on and off campus. View the latest version of the booklet under the "See also" section.

UCT Libraries is your information partner! As you embark upon your online learning journey, we are here to support you:

Visit the Libraries website for the latest updates on our Library Services during Remote Learning.

Been accepted into your degree of first choice but unsure what your related career options are? Unhappy with the degree you have chosen? Or maybe you were accepted into a degree that was not your first choice? Our Career Development Consultants can help!

  • First Years: To book a virtual or phone appointment email us at careers.service@uct.ac.za or phone 021 650 2497/8. From mid-March you will have access to MyCareer, a portal exclusively for UCT students. There you can book attendance at career events, download resources or search for vac work and internships.
  • Returning students: Connect with us via MyCareer

The Writing Centre is a dynamic support centre, created to provide walk-in, one-on-one consultancy service for all students and staff. Students can make an online booking and upload their documentation. To access the Writing Centre:

  • Register an account on UCT.mywconline.com
  • Login using your UCT e-mail and password and select the Writing Centre 2022 under ‘Available Schedules. If you are a health sciences student please select Health Sciences 2022
  • Book your time-slot!

For more information, have a look at the FAQ pageOnce logged into Vula, you can also find us via Home > Membership > Joinable Sites > search 'Writing Centre' > Join Now.